REFUND AND CANCELLATION POLICY

Projects require a signed agreement and 50% deposit before work begins. The deposit is fully refundable if the client cancels before Local Web SD begins working on the project.

Once work has started, the deposit is nonrefundable because it covers time already spent on planning, design, writing, and setup.

If Local Web SD cancels a project, the client will receive a refund for any work that has been paid for but not completed.

The remaining 50% is due after the client approves the website and before the website is transferred, connected to the client’s domain, or launched.

Website care costs $25 per month. Clients may cancel future monthly service at any time by contacting Local Web SD before the next billing date.

Payments are not refunded after a new monthly service period has started. Service will continue until the end of the paid period.

For websites built by Local Web SD, small change requests after launch cost $50 per request and include up to 30 minutes of work. The price must be approved before work begins. Payments are nonrefundable after the requested work has started. Larger work is quoted before work begins.

Payment-processing fees charged by Square, Venmo, or another provider may not be returned when a payment is refunded. Any deduction will be explained to the client and handled only when permitted by law.

Clients must email hogan@localwebsd.com and include their name, business name, payment date, and reason for the request. Approved refunds will be returned to the original payment method when possible. Processing time depends on the payment provider and bank.